Contact Us

Tower Hamlets Film Officers: Olwyn Hinds or Megan Mills

If you would like to get in contact, please either call or email using the above details.

We are available 24 hours a day, 7 days a week.

 

Feedback for Film and Photography activities:

We want to give you the best possible service. It is only by listening to your views that we can find out what we are doing well and what we can improve on. We are commited to continuously improving our services and will act on what you tell us.

If you are unhappy about the service you receive or have been affected by film / photography related activity:

 

Step 1

Contact Film Office via: Telephone: 0208 980 8771 or Email: info@filmoffice.co.uk

Explain what you are unhappy about and what you would like to happen to put it right.

PHONE - We will discuss and look to resolve any issues immediately.

E-MAIL - Our aim is to contact you immediately to resolve any issues.

We will provide e-mail confirmation of receipt of complaint within 24 hours

We will send full e-mail response within 2 working days

 

Step 2

If you are not happy with the response you received at stage 1, you can ask for a management investigation.

We will provide e-mail confirmation of this request within 2 working days of receipt and tell you who is looking into it.

We will give you a full reply within 10 working days at stage 2. If we cannot finish our investigation in time, we will tell you why.

 

Step 3

If you are still unhappy with the response you receive at stage 2, please contact the Operations Manager to discuss further options/procedures.